FAQ

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

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When can I expect my order?

Our turnaround time is currently 4-6 weeks from the order date.

What is the weight of a sign?

Each sign varies, but on average our 24″ size weighs 6lbs, our 18″ size 3lbs, and 12″ size 2 lbs.

What kind of wood is used?

Our signs are carefully cut from 3/4″ solid birch.

How do I hang my sign?

Every sign comes with a sawtooth hanger taped onto the back for customers to attach. to attach: lay the sign face down on a blanket or soft surface. The hanger should be installed centered left-to-right on the top, a little down from the edge of the sign. The sawtooth hanger has one serrated edge which should be face down. Use a hammer to tap the nails sawtooth hanger in place.

Can I get something other than a name?

Yes! As long as it is not over 25 letters. We can do dates, or a quote. Just type it into the text box how you would like it written. (i.e. Last name in the first text box and date in the second text box.)

What if my son/daughter has two middle names?

No problem! Just enter both middle names in the ‘middle name’ text box when checking out. Make sure you type it exactly how you would like it on the sign. (i.e. dash or space between the two names).

Can they be hung outside?

Yes please add in the comments it’s for outdoor and we will make sure to add several coats of exterior varnish.

What is the return policy?

Because everything is custom and made to order we do not accept returns. If you place an order, and for some reason need to cancel you have 24 hrs to contact us to do so.

Do you ship worldwide?

We ship worldwide!  Any custom and duty fees will be the responsibility of the customer.

Can you help me with colours?

If you send me a picture of your room I am happy to help and give my opinion on stain and colour choices. This would need to be done prior to ordering, all details are final upon ordering. View our Instagram to for inspiration as well!

How will I know when my order ship?

You will receive an email including tracking number when your order is on it’s way.

Can I change my order before it ships?

After purchasing no changes can be made. With everything we make being custom we need all the information upfront in order to stay organized and proficient.

What payment methods do you accept?

Payments are accepted via major credit cards.  We use Stripe to securely process all payments.  For more information on stripe please visit their website: stripe.com

Want to collaborate?

We love teaming up with influencers and other businesses!  Feel free to reach out to us via email at sonia@anchoredsigns.ca

Do you offer round signs?

We do offer round signs.  Round signs would be a custom order, please contact us for more information.

Do you offer gift certificates?

We do offer gift certificates in any denomination, please contact us for more information.